Bernina FAQ
Why does my Bernina make a strange noise when I switch on?
The Bernina 'burp' is our clever electronic machines way of setting itself up correctly to sew.
The 'stepper motors' need to...
My machine will not read the USB stick.
Sometimes your machine will not recognise the USB stick you want to use for transferring an embroidery design or an update.
Of...
My bobbin case is stuck in my machine.
This one was a mystery for a while...
To Prevent this happening to you:
When you put your bobbin case in the hook always alig...
I have found a small screw on my machine bed.
Take a look at your presser feet, some will still have the same screw on the back. These screws can be removed safely and put...
'Cogs of Death'
We all have these occasionally! Our Bernina machines are mighty, but they need to know when to stop!If the machine feels a res...
1010 Error Message: Main Sync Error
This error often occurs at startup, as the machine prepares for stitching and the sensors can detect a resistance and the hand...
My screen is frozen, how can I unlock it?
Do you have the machine in eco mode? Just touch the eco button and the machine should become active again. Try switching the...
My needle threader no longer works.
The Bernina needle threader is reliable once you have mastered using it and understand the limitations of the very fine hook t...
My machine is buzzing continually?
We love this question; Buzzing is a Bernina initiation. We have all been caught out with this one! Flick the brake switch/thread cutter next to th...
Which 570QE do I have?
Bernina in their wisdom have two modern day model 570QE. There are some differences that allows you to be sure you know which...
Which feet fit my Bernina?
The simple rule is red numbers on the foot are new style machines, black numbers on the foot are legacy; these older models ar...
Are you able to offer after sales support & servicing?
We are experienced Bernina monobrand dealers and have in depth understanding of their capabilities and engineering.
We offer...