Returns and Refunds Policy

We hope you are happy with your purchase, but we understand that sometimes you may need to return something.

30 Day Returns

We offer a 30-day returns policy. This means you have 30 days from receiving your order to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unused and in its original packaging, with any labels, accessories and instructions included. It must be in a condition suitable for resale.

To request a return, please contact us at sales@quiltdirect.co.uk. We will provide you with instructions for returning your item.

Please do not send items back without contacting us first.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

Your Right to Cancel an Online Order

If you are a UK consumer purchasing online, you normally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

You then have a further 14 days to return the goods to us.

Where you exercise this statutory right to cancel, we will refund the price paid for the goods together with the cost of our standard delivery service. If you chose a more expensive delivery option, we are not required to refund the additional delivery cost.

You are responsible for the cost of returning unwanted goods unless we have agreed otherwise.

Our 30-day returns policy is in addition to your statutory rights.

Items That Cannot Be Returned

Certain products cannot normally be returned simply because you have changed your mind. These include:

• fabric or other goods cut to your requested length or specification

• personalised or custom-made products

• digital products or software once supplied, downloaded or activated where you have agreed to the supply beginning and acknowledged the loss of your cancellation right, where applicable

These exclusions do not affect your rights if an item is faulty, damaged, incorrectly described or not as ordered.

If you are unsure whether an item can be returned, please contact us before sending it back.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty or damaged, or if you have received the wrong item.

We will assess the problem and put it right as quickly as possible.

Where goods are faulty, damaged or supplied incorrectly, we will arrange an appropriate replacement, repair or refund in accordance with your statutory rights and will cover reasonable return costs where applicable.

Exchanges

If you would like a different product, the quickest way is normally to place a new order for the item you require and return the unwanted item separately.

Once your return has been received and accepted, we will process the appropriate refund.

Refunds

We will let you know once we have received and inspected your return.

Approved refunds will be made to your original payment method.

Please allow time for your bank, card provider or payment provider to process the refund after we have issued it.

If more than 15 business days have passed since we confirmed that your refund has been processed, please contact us at sales@quiltdirect.co.uk.

Reduced Value of Returned Goods

You may inspect an item as you reasonably would in a shop. If returned goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and their value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

Contact Us

If you have any questions about a return or refund, please contact us:

Quilt Direct Limited
Pitts Cleave
Tavistock
Devon
PL19 0PW
United Kingdom

Telephone: +44 1822 810877
Email: sales@quiltdirect.co.uk

Nothing in this Returns and Refunds Policy affects your statutory rights.