Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. Customer suppo...
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Why does my top thread keep breaking?

Check that the thread is being delivered to the machine correctly. Cross wound and straight wound spools need to use different spool pins. Cones n...
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Why does my machine chew the fabric when I start to sew?

We love the wide stitches that our machines give us; beautiful alphabets and sideways stitches but when we want to have a perfect straight stitch ...
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Why do my zig zag or decorative stitches crumple the fabric?

You need to support the fabric with some stabiliser, (Stitch n' Tear or ordinary typing paper work well to start with) so that when the machine fo...
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Why is my machine is unthreading the needle when I begin to sew?

This is the most frustrating part of sewing with a sewing machine but is easily rectified when you know how! When you finish a row of stitching, u...
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My thread is nesting in the bobbin area?

Threads tangle up underneath if the stitch is not able to form correctly. The usual cause is incorrect threading; most often t...
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How do I know if my machine has been serviced properly?

This is a difficult question to answer because the majority of proper servicing goes-on inside the covers of your machine where you can’t see it. ...
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What should a professional service consist of?

This usually requires that the machine’s mechanics have been thoroughly cleaned, re-lubricated with the correct lubricants and properly adjusted t...
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How often do I need to service my machine?

This depends upon the type and usage of the machine, however, we recommend having your machine professionally serviced every 3...
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What sort of oil do I need to lubricate my machine.

Always use a good-quality sewing machine oil and try to use the oil recommended by or supplied by the manufacturer whereverpos...
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How often should I clean & oil my machine

More often than you might think. We recommendevery 2-3 bobbins of thread or 6-8 hours of use, but it can depend upon the type ...
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I’ve been told I shouldn’t oil my machine

This depends upon the type of machine. A simple rule isthat wherever there are moving metal parts that rub against each-other, theymust be lubrica...
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