Superior Glitter Thread 365m Light Purple 101
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Light Purple
101
- JMJoanne M.Verified BuyerRated 1 out of 5 stars5 days agoNot as pictured
Nothing like the picture. Thread sent is actually silver and not holographic.
Customer service was rubbish - emailed with query about this and was told it could be returned in resale condition, only it arrived with the cellophane wrapping hanging off so I can't.
Will not be back.
QDQuilt Direct13 minutes agoDear Joanne,
Thank you for taking the time to share your feedback about the Superior Glitter Thread in Light Purple 101. We are very sorry to hear that the thread did not match your expectations based on the product images, and that you received silver thread rather than the holographic effect you were looking for.
We understand how frustrating this must be, particularly when the product appears different to what was shown online. The Superior Glitter thread range can sometimes appear differently under different lighting conditions, but this should not result in receiving a colour or finish that appears completely different.
We are also very sorry to hear about your disappointing experience with our customer service team and the condition your order arrived in. This falls well short of the standard we aim for, both in terms of packaging and customer support. When a customer has a genuine concern about their order, they should feel properly supported, and we sincerely apologise that this was not your experience.
We take your feedback about both the product discrepancy and our service very seriously, as it helps us identify where we need to improve. We are sorry that this experience has left you feeling so disappointed with us.
Thank you for sharing your honest review.
Kind regards,
The Quilt Direct Team