Our Amazing Bernina Doctor

We love it when our clients are happy, and every now and then we get such a lovely letter we just have to share it.

Here’s what Elizabeth G had to say about Rick, the Bernina Doctor.


Dear Katherine,

Please pass on my heartfelt thanks to Rick, I bought my Bernina Artista 640 [a few years ago], at the time was not thinking about the embroidery module, sadly, the module was discontinued much to my annoyance I was not informed of this, so, when I did decide the time was right I was left high and dry, until, my Husband, browsing through the website for Bernina products he came across Quilt Direct, this “light bulb” moment discovery was to prove a turning point in my life, not only, with your knowledge and help did I get a module that would work on my 640, but, the amazing Rick came into my life, well not only my life but also my 640 !!

I had never really got the high definition sewing results I had expected, until, having spoken with Rick on the telephone, here I must also point out Rick spent an inordinate amount of his time on the phone explaining how I could improve the working of my machine, which I had been constantly returning to the shop for correction and maintenance which was like putting a sticking plaster over a gaping wound !! at this point my Husband and I decided to make the nearly 400 mile round trip to see you and allow Rick to do a proper and I emphasise, a proper service, needless to say after Rick had worked his magic proving his knowledge of Bernina machines second to none I was given back a machine working better than it had ever done even from day one of purchase, I cannot praise Rick highly enough I call him my hero as the overriding joy I get from my sewing and embroidery has enhanced my life a hundred fold.

As an 80 year old and a sewer from the age of 12 I have had a number of sewing machines but, never, has sewing given one more delight than my Bernina 640 and that is all up to Rick to whom I shall be eternally grateful .. no one else will be trusted with the maintenance work it will always be sent to Rick I just cannot praise him highly enough … needless to say, my Bernina 700 will also be under the sole protection of Rick. I would highly recommend his expertise and workmanship to anyone wishing to prolong and receive the high definition of work from their machine to none other than RICK …  my thanks to you both for all you have done for me over the last two years proving no matter what age you are, given the best machine and best mechanic you will have endless hours of pleasure

Yours most sincerely

Elizabeth G


Well, that made Rick blush! Rick and everyone at Quilt Direct are privileged to be a part of this happy story, and we hope Elizabeth has many, many more years of happy sewing.

If you want to find out a bit more about getting a bit of Rick magic into your Bernina, send us a quick email.