Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. Customer suppo...
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Why do my hoops come apart?

Hooping is always an essential part of a successful stitch out. Click Here for a video on hooping. If you have difficulty t...
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Can I make my design bigger or smaller?

We do not recommend increasing or decreasing a design size more than 10-15% larger or smaller.Some machines can recalculate th...
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My needle unthreads after an automatic thread cut before starting again.

Make sure that the thread path is unimpeded from the spool to the needle. When you program an automatic cut, enough thread is ...
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My top thread is snapping, why?

The thread is coming under tension or abrasion at some point of the stitch formation. Firstly change your needle for the corre...
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Why does my embroidery pucker?

Possibly the most commonly asked question of all! Puckering of your fabric is not one single problem, please read though the o...
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Why do I need to purchase bobbin thread?

Bobbin threads are a specialist thread for embroidery stitch-outs. Often, but not exclusively, they are black or white. Just l...
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Why is stabiliser necessary, and which stabiliser should I use?

Embroidery makes many, many more stitches in the fabric than sewing seams. This can cause the background fabric to bunch up an...
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What type of needle do you recommend?

For most projects, we recommend using a specialist needle for digitised embroidery. These needles have a larger eye, a wider g...
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Which threads are suitable for machine embroidery?

The simple answer is; any fabric can be embroidered, from the most delicate chiffon to the coarsest hessian. Not all embroider...
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Which fabrics are suitable for machine embroidery?

The simple answer is; any fabric can be embroidered, from the most delicate chiffon to the coarsest hessian. Not all embroider...
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Can I make Cutwork Embroidery Designs?

Yes. Any modern embroidery machine can sew out a cutwork design. Firstly an outline of cut areas is stitched out. The fabric ...
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