Bernina FAQ

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. Customer suppo...

Under the Bernina UK extended 7-year warranty, your machine must be serviced correctly by an authorised Bernina service engine...

Bernina produces two oils for sewing machines and one for overlockers. It is essential to use the correct oil for your machine model. The hook typ...

The more you sew, the more frequently you need to clean and oil your machine. We suggest a quick clean and oil at the start o...

Your machine will ask you to clean the catcher after a certain number of cuts. This is to ensure the mechanism is kept clear ...

Frequent cleaning and oiling will keep the machine purring, persistent noise can be a sign that the machine needs servicing. T...

There is a sensor near the check lever spring, it has been displaced. You can switch off the sensor and carry on sewing in Settings. Never pull th...

Check that the thread is being delivered to the machine correctly. Cross wound and straight wound spools need to use differen...

We love the wide stitches that our machines give us; beautiful alphabets and sideways stitches but when we want to have a perf...

You need to support the fabric with some stabiliser, (Stitch n' Tear or ordinary typing paper work well to start with) so that...

This is the most frustrating part of sewing with a sewing machine but is easily rectified when you know how!When you finish a ...

Threads tangle up underneath if the stitch is not able to form correctly. The usual cause is incorrect threading; most often t...